Returns
RETURNS & EXCHANGES
How to Return
We hope you love your Wolf & Gypsy pieces but if for any reason you are not satisfied, we offer a hassle-free returns policy within 30 days of receipt of the item.
We request that all items are returned in their original Wolf & Gypsy packaging and in the condition in which they were received.
Shipping costs are not refunded unless items are faulty.
OVERSEAS RETURNS:
Please note that international customs duties and sales taxes are NOT refunded for shipments returned from outside the EU.
If you are returning an order that was purchased using a gift voucher, this part of the order will be refunded on to a gift voucher for you to use again.
Please note that we do not refund earrings (unless faulty) due to hygiene reasons.
EXCHANGES
- We are unable to offer exchanges unless the item ordered is faulty or a different size is needed (rings only). Ring exchanges are only available for one ring per order. Please note if the exchange is returned for a second time, it will be refunded. Please contact us for more details.
- If you would like to exchange an item you will need to return the original order for a refund, and place a new order.
- Any returned orders must be sent back within 30 days of receipt.
- We cannot accept responsibility for any returned orders that have not followed the process above.
- Please note that unidentified returns will be returned to the sender and will not be refunded.
- Any item returned after the given time period will only be refunded at Wolf & Gypsy’s discretion.